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SPECIFYING the roles, responsibilities, and even the correct order to enact these responsibilities leaves as little room for questioning or error as possible. This doesn't mean the roles can't be changed or improved, but having an established expectation of conduct stops confusion and helps efficiency. Without specificity, two or more people working the same position can cause tension and confusion. This leads to slow downs, which leads to back-ups, which causes problems for guests!
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Our current peak hour positions (11am-2pm and 5pm-7pm; note: roles are subject to change outside of peak hours):
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